Acronis International GmbH.

全新! Acronis® True Image 2014

全球最佳PC備份軟體。從磁碟影像到雲端備份。

新發行!

引進最先進的家用電腦備份軟體 –
現更附贈 5GB雲端儲存空間

我們打造了堅實的速度和可靠性核心,確保這個最新的True Image版本能為您提供更多的保護,更加可靠並且比以前更加易用。它具備最廣泛的備份選擇 – 包括免費的雲端儲存 – 您可以選擇自己的檔案、照片、媒體庫甚至整個系統,以保證它們的安全。

  • 免費線上儲存 全新 您可以從擁有自己的雲端儲存開始。我們為您提供了為期一年的5GB免費並且絕對安全的雲端儲存空間。您可以設定存取權限和規則,使用它備份、同步、共用或儲存任意類型的檔案或資料夾。
  • 建立磁碟影像
    到雲端 全新
    備份和復原您的PC機的確切設定,包括作業系統、設定和應用程式等。現在更可備份到雲端。
  • 全面通過Windows 8®認證 全新 True Image 2014已經全面通過Microsoft® Windows 8認證,所以它完全可以在最新的PC上運行 – 當然,較早的系統也沒有問題。使用它可以完美運行在Windows XP之後的任何Windows作業系統上。
  •  
  • 增量備份
    現在也支援線上儲存 全新
    備份到本地或雲端儲存空間,無需每次都執行完整系統備份。增量和差異備份僅取得自從上次備份之後發生的修改,這樣可以節約時間和磁碟空間。
  • 同步 快速、安全、簡單 – 您所選擇的檔案將無線推送到所有執行True Image 2014或使用以下系統免費行動App的設備:AndroidiOS
  • 不間斷的PC備份 您可以回返指定時間點的任意檔案、資料夾或整個系統 – True Image將在您工作時持續記錄發生的修改。
顯示更多功能
  • 行動檔案存取 在您所有的設備上都可以取得檔案。我們的iOSAndroid行動App是免費提供的。
  • Secure Zone® 在系統磁片上儲存磁片備份。即使作業系統已經出錯,也可以在運行中復原。
  • 支援各種媒體 可備份到DVD、USB、外部硬碟驅動器、網路附加儲存、GPT驅動器或雲端儲存。
  • Set and Forget 您只需要選擇True Image 2014備份機器的時間和頻率,剩下的將由我們來處理。
  • 後台操作 連續性作業:True Image 2014將在後台運行,不會影響到其他任何進程。
  • 在復原之前預覽 在每次備份期間獲得系統外觀預覽,選擇要復原的版本。
  • Try&Decide 使用Try&Decide技術,您就可以毫無顧慮地安裝任何新軟體和存取任何Web網站,因為您可以選擇是否保留對您的電腦所做的任何修改。
  • 簡單的網路備份 True Image 2014將自動發現您的NAS設備,這樣您就可以將多台網路上的PC機備份到一個安全的儲存位置。
  • 智慧型計畫任務 即使您目前並未使用電腦,您的PC備份也將按照您要求的時間自動運行。
  • 您的資料唯您獨享 使用穩健的官方級別256位AES加密,保證您的資料安全完好。
  • 支援2TB以上驅動器 可以保護2TB以上的檔案、程式、資料以及任何其他內容。

新功能

Acronis True Image 2014提供了一些關鍵改進,並引進一些重要的新功能,例如建立磁碟影像到雲端、從雲端進行增量檔案修復等。此外,它還包含了為期一年的免費5GB雲端儲存空間,可以讓您立即享受到很多超酷的功能,例如透過行動裝置隨時隨地存取您的檔案,自動在PC、智慧手機和平板電腦之間同步檔案,以及保證您在家庭成員、朋友和同事之間共用檔案的安全等。

雖然True Image 2014比以前變得更加強大,功能也更加豐富,但是其易用性、可靠性和專利技術卻仍然保持不變,您不會有任何不適之感。

  • 免費雲端儲存 True Image 2014現在包含了5GB的安全雲端儲存。您可以線上保存自己最喜愛的照片和檔案的副本,實現隨時隨地的存取 – 即使是智慧型設備也可以做到。您還可輕鬆同步和共用檔案。如果想要更多的雲端儲存空間該怎麼辦?您可以擴展到250GB
  • 線上建立磁碟影像 備份和復原您的整個系統 — 不僅只是文件或資料夾 — 到雲端。您電腦的確切設定,包括作業系統、設置和應用程式現在都可以保存到Acronis雲端儲存(如果空間足夠的話),然後只要一次按一下即可復原。
  • 增量備份到雲端 無論是建立本地備份還是使用雲端儲存 – 均不必每次都執行完整系統備份。增量備份和差異備份都是特殊的備份模式,它們只取得自從上次備份之後發生的修改,這樣可以節約儲存空間並提高速度。
  • 只取得您所需要的東西 您可以從雲端的磁碟影像中復原個別檔案。使用True Image 2014,您既可從雲端儲存空間還原整個磁碟影像,以便透過Internet復原整台電腦,也可以只選擇已保存的磁碟影像中您所需的檔案,然後在瞬間復原它。
  • 支援Windows 8 True Image 2014已經全面通過Windows 8認證,所以可在所有最新PC上運行。事實上,True Image 2014可以完美運行在Windows XP之後的所有Windows作業系統上。
選擇合適的雲端

True Image 2014已自動包含了為期一年的5GB免費雲端儲存空間,但是您並不會因此而受限制。

您可以選擇一個最適合您需要的雲端儲存計畫 – 免費的5GB起步計畫只適用於您最重要的文件,而龐大的250GB儲存空間則足以保存您所有文件、音樂甚至影片。

5GB
50GB
250GB
500GB

包含5Gb免費儲存空間 – 備份您最重要的文件

備份您最重要的檔案、資料夾、影片或相片

備份您的整套系統以保護您的線上位置安全

備份您的整套系統及媒體庫 – 影片、相片、家庭影片等 現在合購 True Image 2014 加 250GB 雲端儲存,特惠價 US$74.99

備份任何您想備份的物件: 500 Gb 等同於 200000 張相片、24 天長的影片,或 8 千萬個文字郵件 現在合購 True Image 2014 加 500GB 雲端儲存,特惠價 US$124.99

  • 磁碟影像 備份您的整個系統,包括設定和應用程式...到雲端。
  • 安全共用 為您的所有檔案或資料夾建立公共連結,然後安全地將它共用給任何您需要的人。
  • 及時回返 您的檔案將安全地保存在雲端中 – 這些檔案的修改也是如此。您可以輕鬆地復原任何已備份檔案的任意版本。
  • 增量備份 一次只備份一點點到雲端 – 增量備份只取得自從上次完全備份之後發生的修改,這樣可以節省儲存空間和時間。
  •  
  • 隨時隨地存取 您的文件將與您形影不離 – 無論您身在何處,也無論您使用的是什麼設備,您都可以通過Internet隨時隨地存取它們。
  • Web存取方式 圓滑而易用的Web介面為您提供了對所有備份檔案的簡單而直接的存取。登錄您的線上帳戶即可隨時進行存取。
  • 資料同步 設定任何您想要同步的資料夾,即可在雲端和您的電腦或使用我們的免費iOS和Android App的任何行動裝置之間同步資料。
  • 雙重保護 即使您所有的設備都已經損壞、丟失或被盜,您在雲端中的檔案都是安全的。

資源

產品文件

產品支援

其他資源

系統需求

儲存媒體

  • 硬碟
  • NAS
  • FTP Server
  • CD-R/RW, DVD-R/RW, DVD+R/RW, BD-R
  • PATA (IDE), SATA, SCSI, SAS, IEEE1394 (Firewire), USB1.1/2.0/3.0 驅動器

支援OS

  • Windows 8 所有版本
  • Windows 7 所有版本 SP1
  • Windows Vista 所有版本 SP2
  • Windows XP 家用版本 SP3
  • Windows XP Professional (X32 SP3/X64 SP2)
  • Windows Home Server 2011

支援檔案系統

  • FAT16/32, NTFS
  • 原始影像支援
持續備份您的檔案
備份您的圖片、影片、音樂和其他檔案
設定即使在您不使用電腦的時候也可在任何時間點自動執行備份。
備份到任意存放裝置,包括USB、外部硬碟、網路附加儲存以及Acronis雲端等
在備份的同時還可以工作 – 完全不影響您正常作業!
輕鬆快捷復原檔案
別擔心!如果您丟失了重要檔案,是可以及時返回復原的
檢視所有備份的時間線,預覽並選擇要復原的檔案版本
使用Web瀏覽器或免費的行動App,透過Acronis雲端儲存隨時隨地存取您的檔案
全新! 透過儲存在Acronis雲端的磁碟影像復原個別檔案
建立您的PC的完整磁碟影像
備份和復原完整的磁碟影像 — 不僅只有檔案,還有您PC的確切設定,包括作業系統、應用程式和設置等
全新! 備份完全的磁碟影像到Acronis雲端儲存**
取得雲端儲存空間5GB free5GB free
在我們安全的線上資料中心保留您重要文件的異地副本
隨時可以透過任何設備存取您的檔案
透過發送雲端中內容的連結安全地共用檔案
最多可以透過5個設備(桌上型電腦、筆記型電腦、平板電腦、智慧型手機等)使用Acronis雲端儲存
跨所有設備同步檔案
全新! 取得為期一年的5GB免費雲端儲存
使用高級備份流程
設置增量和差異備份以取得自從上次備份之後發生的修改並節省磁碟空間
使用Try&Decide技術毫無顧慮地測試新軟體和存取任意網站,因為您可以選擇是否保留對電腦的任何修改
使用官方級別256位AES加密保證您的備份檔案絕對安全
同步您的文件
選擇所需檔案,每當它們被修改時,都將推送到您的PC和行動設備上
遷移或恢復到一台新PC
將您的整個磁碟影像,包括作業系統、應用程式、檔案和設定等,復原到不同設定或模組的PC
將某個Windows系統上的一切遷移到其他系統,包括一台新PC
將整個系統組態復原到WinPE環境
備份並復原動態磁碟
備份Windows動態磁碟的動態磁碟區
將動態磁碟區復原到裸機硬碟或之前已經設定過的動態磁碟

* 在True Image Premium試用版中不包含PC遷移功能。
** 需要雲端儲存空間容量大於或等於PC機已經使用的磁碟空間。

Frequently Asked Questions

Have a question? Look for your answers below – we’ve made a long list to help you out with what you might need. If there’s something we haven’t covered, please contact our Customer Service.

Acronis True Image 2014

What is True Image 2014?
  1. What is True Image 2014?
  2. What are the main benefits of True Image 2014?
  3. What's new in True Image 2014?
  4. What are the main features of True Image 2014?
  5. Why should I buy a backup service at all? I have a never had a computer problem.
  6. Why should I buy an online backup service from Acronis?
  7. Why should I register my new True Image 2014 software?
Specifications
  1. Which operating systems does True Image 2014 support?
  2. What are the minimum system requirements?
  3. What are the supported storage media?
How does it work?
  1. How often can I restore my data?
  2. Does it back up open/locked files?
  3. What is incremental backup?
  4. Will my scheduled backup continue in case of a sudden system reboot?
  5. Will a missed scheduled backup take place when the computer is restarted after the scheduled time?
  6. If I keep on performing backups, will I use up my storage space quickly?
Pricing
  1. How much does it cost?
Customer service
  1. What customer support is available?
  2. How do I contact support?
  3. Can you tell me approximately how long I’ll have to wait for the initial response?
  4. How can I provide feedback about my support experience?

Acronis Cloud

What is Acronis Cloud?
  1. What is Acronis Cloud?
  2. What are the main benefits of Acronis Cloud?
  3. Why should I buy a backup service at all? I have a never had a computer problem.
  4. Why should I buy an online backup service from Acronis?
Specifications
  1. How many PCs and laptops can I protect using the Acronis Cloud service?
  2. How much data can I protect using the Acronis Cloud service?
  3. What if I need more than 250GB of backup capacity?
  4. Does Acronis Cloud work with Apple Macs?
  5. What operating systems does Acronis Cloud support?
  6. Does Acronis Cloud support Windows Home Server?
  7. What are the minimum system requirements for Acronis Cloud?
  8. What languages is Acronis Cloud available in?
How does it work?
  1. How does Acronis Cloud work?
  2. How do I select the files I want to back up?
  3. How often should I back up my data?
  4. If my PC is turned off or my laptop is disconnected during my scheduled backup, what happens?
  5. How frequently can I backup my data?
  6. How long does it take to complete the backup?
  7. Can I access my files from the web?
  8. Are there any limitations on types or sizes of files I backup?
  9. How do I restore a file?
  10. How long does it take for me to restore a file?
  11. How do I find a file to recover if I do not know its complete filename?
  12. What if I want to recover a file and I am not sure which version I want?
  13. How do I know how much online backup capacity I have left?
  14. My backup did not run as scheduled. What happened?
  15. A yellow triangle appears next to be Backup Scheduler. What does this mean?
  16. Can I use my PC or laptop during the backup?
  17. Will Acronis Cloud impact my Internet connection bandwidth?
  18. How do I know if a backup has been completed?
  19. What happens if my Internet connection is lost during a backup?
  20. What if I need to shut down my PC during a backup?
  21. Do I need technical knowledge to install Acronis Cloud?
  22. How long does it take to install and configure Acronis Cloud?
  23. Can I backup external, mapped or networked drives with Acronis Cloud?
  24. How do I add additional PCs to my backup service?
  25. What happens if I do not renew my subscription?
Privacy
  1. How does Acronis ensure the privacy of my data and files?
  2. How do I set my encryption key?
  3. I forgot my encryption key. What can I do?
Pricing
  1. Where do I go to purchase Acronis Cloud? How much does it cost?
  2. Can I try Acronis Cloud before I purchase it?
  3. Is the registration of my product mandatory?
Customer service
  1. What customer support is available?
  2. How do I contact support?
  3. Can you tell me approximately how long I’ll have to wait for an initial response?
  4. How can I provide feedback about my support experience?

Acronis® Plus Pack®

What is Acronis® Plus Pack®
  1. What is Acronis® True Image Plus Pack® ?
  2. What are the main features of Acronis True Image Plus Pack?
Specifications
  1. What operating systems does Acronis Plus Pack support?
  2. Supported File Systems
  3. Supported storage Media
  4. What are the minimum system requirements?
  5. How many PC's can benefit from one Acronis True Image Plus Pack add-on?
Pricing
  1. How much does it cost?
  2. Can I try Acronis True Image Plus Pack before I purchase it?
What is True Image 2014 ?

True Image 2014 is a reliable backup and recovery solution for your PC systems, including applications, settings, and personal files. It’s a smart and simple way to prevent data loss that can occur due to computer crashes, system viruses, or accidental deletions. Our program protects all of your files and configurations so if there‘s ever a problem, you can recover your data quickly and completely.

Top

What are the main benefits of True Image 2014?

True Image 2014 is an easy to use program that offers complete backup and recovery protection for home users.

  • Automated protection of your entire system
  • Fast restores of not only your programs and files but also you configurations and settings
  • Government-grade AES-256 encryption for your privacy
  • Sync between computers, devices and online storage
  • Secure remote access to your files from web interface

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What's new in True Image 2014?
  • File Sync: True Image 2014 supports file sync between several PCs, quick recovery of synchronized files, syncing within local and network folders and access to synced files stored in Online Storage.
  • The cloud: True Image 2014 stores 250Gb of your data in an online location protected by government-grade AES-256 encryption. It pushes your files wirelessly to all your devices and ensures your data is safe and available anytime. You can get a free 30-day trial or buy 250Gb subscription.
  • Mobile apps: There are free apps for your phone or tablet – just get them off Android market or App store.
  • Windows 8: True Image 2014 is compatible with Windows 8. Just like with all the other versions down to XP.

Top

What are the main features of True Image 2014?

True Image 2014 is a combination of local and online backup that ensures you get the best of both worlds and the ultimate in data protection. Here’s the feature set:

  • Online backup: 250Gb of secure online storage protected by government-grade AES-256 encryption. It ensures your data is safe and available anytime, anywhere. You can get a free 30-day trial or buy 250Gb subscription
  • Complete Backup: Backs up all of your files, software, applications, emails, and more. You can choose to back up the entire computer, individual files, folders, or file categories.
  • Disk Imaging: Restore your computer to its exact state before a crash. True Image 2014 ensures the recovery of your operating system and applications without reinstalling any software.
  • File Synchronization: Synchronize files between folders, multiple PCs, online storage and with friends and family over the Internet.
  • NAS Support: Enable backup, recovery and file synchronization with NAS devices and enjoy a secure backup location for one PC connected to your home network.
  • Extended Capacity: Get more room with 2+ terabyte drives, even if your operating system doesn’t support them.
  • Incremental and Differential Backups: True Image 2014 gives you alternatives to performing full backups every time. Save time and disk space with incremental and differential backups that capture only the changes since your last backup.
  • Acronis® Startup Recovery Manager: Boot and restore a system after a failure. Start the recovery process by selecting the F11 key, even if your operating system has failed.
  • Try&Decide®: Try software without putting your entire computer at risk. When you install new software onto your computer, True Image 2014 allows you to test it in secure environment and so that you can choose whether to accept changes to your PC.
  • Acronis Nonstop Backup: Automatically create incremental backups that allow you to roll back your system to any point in time.
  • Acronis Secure Zone®: Secure partition allows you to store a disk backup on your system drive. Recover on the fly wherever you are, even if your operating system has failed or you don’t have an Internet connection.
  • Smart Scheduling: Run backups automatically at a preset time, when the user is idle, on user logon/logout, on system startup/shutdown, or in coordination with other events.
  • Set&Forget™: Configure your backup schedule just once and Acronis software performs backups automatically from that point forward.
  • Exclude Files and Folders: Back up only the data you want, in order to save disk space.
  • Live Backups: Keep working right through your backup for maximum convenience.
  • Windows-Style Interface: The new, sleek interface of this product works on the Windows XP, Windows Vista, Windows 7, and Windows 8 once it’s released.
  • Virtual Hard Disk Support: Convert Acronis backup images (.tib) into virtual hard disk files (.vhd) and vice versa, allowing users to mount an image as a virtual disk and explore it. (This feature is only available for Windows 7: Enterprise and Ultimate editions users)
  • Total Security: Advanced Encryption Standard (AES) offers unparalleled security 128, 192 and 256-bit encryption.

+ shutdown after backup

Top

Why should I buy a backup service at all? I have a never had a computer problem.

If you have not had a PC crash, file corruption or lost data, you are lucky. Yet that doesn’t mean you won’t have it in future. Too many PC users wait until they experience data loss or a hard disk drive failure to realise they needed to backup. How much are your files, music, pictures and financial data worth? What if they were lost forever? Your alternative is to spend hundreds of dollars and at least a week at a PC technical support shop and hope they can recover your data.

Top

Why should I buy an online backup service from Acronis?

True Image is the leader in local data protection with over 3.5 million users. Acronis has leveraged its years of development in advanced, easy to use software functionality into this online offering. You get the benefits of a proven, tested, market-leading product now available in an online, subscription based service

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Why should I register my new True Image 2014 software?

Once your copy is registered you can take advantage of the following benefits:

  • Free technical support for the first 30 days. Help is available via email and chat 24x7
  • A secure place to archive your serial number.
  • Legal certainty about the software you have bought and are entitled to use.
  • Free product updates.
  • Information about the latest product updates and special offers.

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Which operating systems does True Image 2014 support?
  • Windows 8
  • Windows 7 (all editions) SP1
  • Windows Vista (all editions) SP2
  • Windows XP Professional x64 Edition SP2
  • Windows XP Professional/Home SP3
  • Windows Home Server 2011

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What are the minimum system requirements?
  • Pentium Processor 1 GHz or faster
  • 512 MB RAM
  • CD-RW/DVD-RW drive for bootable media creation
  • Using Acronis Nonstop Backup requires at least 1 GB RAM.
  • Mouse or other pointing device (recommended).
  • High speed internet connection (for use with Acronis Cloud™)

Top

What are the supported storage media?
  • Local hard disk drives.
  • Networked-attached storage devices.
  • FTP server.
  • CD-R/RW, DVD-R/RW, DVD+R (including double-layer DVD+R), DVD+RW, DVD-RAM*, BD-R, BD-RE.
  • PATA (IDE), SATA, SCSI, SAS, USB 1.1 / 2.0 / 3.0, FireWire (IEEE-1394) and PC card storage devices.

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How often can I restore my data?

You may restore files as many times as you need to. True Image 2014 users are limited to one restore in the queue at a time, though multiple files may be requested within the same restore.

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Does it back up open/locked files?

Yes

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What is incremental backup?

It’s a fast and efficient alternative to performing full backups. It captures changes since the last backup and save disk space with data compression, so you don’t have to run a long full-system backup every time.

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Will my scheduled backup continue in case of a sudden system reboot?

This backup will be missed, but the following one will run as it’s scheduled

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Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Yes, just choose this option in scheduled backup settings.

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If I keep on performing backups, will I use up my storage space quickly?

No

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How much does it cost?
Full VersionUS$49.99/license
Product Upgradestarting at US$29.99
Family PackUS$79.99/ 3 licenses
Acronis Plus PackUS$79.99
Acronis CloudUS$4.99/month or US$49.99/year subscription
30-day warranty supportFree of charge
Pay-per-incident supportUS$20.00

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What customer support is available?

Acronis customers receive free email and chat support as part of their subscription service. Customers also have access to the Acronis knowledge base on our website at: http://kb.acronis.com

Additionally, customers can pay US$20.00 per incident to speak with an Acronis customer service representative.

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How do I contact support?

Visit the URL: http://www.acronis.com.tw/support/

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Can you tell me approximately how long I’ll have to wait for the initial response?

Most customers receive a response within 24 hours.

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How can I provide feedback about my support experience?

Go to http://www.acronis.com.tw/support/, and choose "Submit feedback".

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What is Acronis Cloud?

Acronis Cloud is an automated service that helps you protect critical data and files. Your information is stored in a secure remote location you can access anytime. It will be perfectly safe there even in the event of file corruptions, PC crash, theft, accidental deletions or any other computer malfunction. Acronis Cloud is your digital safety deposit box.

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What are the main benefits of Acronis Cloud?
  • Automated protection and backup of your PC and its critical information
  • Support for up to 5 PC’s and 250GB in one account
  • Access to your files from any Internet-connected PC
  • Government-approved encryption of your files for your privacy
  • Peace of mind for your digital assets and digital life

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Why should I buy a backup service at all? I have a never had a computer problem.

If you have not had a PC crash, file corruption or lost data, you are lucky. Yet that doesn’t mean you won’t have it in future. Too many PC users wait until they experience data loss or a hard disk drive failure to realise they needed to backup. How much are your files, music, pictures and financial data worth? What if they were lost forever?

Your alternative is to spend hundreds of dollars and at least a week at a PC technical support shop and hope they can recover your data.

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Why should I buy an online backup service from Acronis?

True Image 2014 is the leader in local data protection with over 3.5 million users. Acronis has leveraged its years of development in advanced, easy to use software functionality into this online offering. You get the benefits of a proven, tested, market-leading product now available in an online, subscription based service

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How many PCs and laptops can I protect using the Acronis Cloud service?

Acronis understands that many consumers have multiple PC's in their home. That's why our Acronis Cloud can be set to protect up to five PC's per account.

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How much data can I protect using the Acronis Cloud service?

250 GB

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What if I need more than 250GB of backup capacity?

Acronis currently limits its online backup service to 250 GB. Acronis continues to evaluate customer needs and demands for additional capacity sizes.

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Does Acronis Cloud work with Apple Macs?

No, Windows PCs only today

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What operating systems does Acronis Cloud support?

True Image 2014 has been tested on the following operating systems:

  • Windows 8
  • Windows XP SP3
  • Windows XP Professional x64 Edition
  • Windows Vista SP2 (all editions)
  • Windows 7 (all editions)

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Does Acronis Cloud support Windows Home Server?

It is supported as long as you use ATIH2013 with online service. To buy, click http://www.acronis.com.tw/homecomputing/products/online-backup/

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What are the minimum system requirements for Acronis Cloud?
  • 256 MB RAM
  • Pentium 1Ghz CPU
  • 256 Kb/s Internet connection

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What languages is Acronis Cloud available in?
  • English
  • French
  • German
  • Chinese simplified
  • Chinese traditional
  • Czech
  • Dutch
  • Italian
  • Korean
  • Polish
  • Russian
  • Spanish

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How does Acronis Cloud work?

After purchasing the subscription service, client software is downloaded to your PC or laptop and installed. You launch the application, choose the files to be backed up and then set the schedule. This takes only a couple of minutes. Acronis Cloud does the rest. It automatically backs up and protects your information without further user involvement.
When you need to recover a file, you can either use the application on your PC or log in to your Acronis account from any Internet-connected PC and select the files or folders to restore.

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How do I select the files I want to back up?

Acronis Cloud provides three options for selecting files. On the main screen, click on "Options" and then "What to Back up".From there, you can either select "Categories" of files, "Document File" which is by file type extension or "folders" which is a traditional Windows Explorer-like tree structure. Check the boxes for the files and folders you want protected and then press the "Save and close" button.
The initial backup will be the longest. Actual time depends on (A) how much data there is to backup and (B) how fast your Internet connection is. Most customers usually find that they can back up roughly 2-5 GB/day.

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How often should I back up my data?

Most people backup their data daily. Some choose to backup weekly; others choose to backup multiple times per day.

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If my PC is turned off or my laptop is disconnected during my scheduled backup, what happens?

Your service will not be able to back up your data for that date or time. It will back up your data at the next regularly scheduled time. When you do turn your machine back on, you could manually initiate a backup selecting the "Backup Now" button on the main user screen.

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How frequently can I backup my data?

Backups can be scheduled hourly, daily and weekly. At any time, you can select the "Backup Now" button and manually start a backup.

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How long does it take to complete the backup?

The initial backup will be longest. Actual time depends on (A) how much data there is to back up and (B) how fast your internet connection is. Most customers usually find that they can back up roughly 2-5 GB/day.
After the initial backup, Acronis Cloud only backs up the files that have changed since the last backup. These incremental backups usually only take a couple minutes.

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Can I access my files from the web?

Yes, even if you don’t have a client, you can access all the data you’ve backed up anytime from our website.

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Are there any limitations on types or sizes of files I backup?

The only limit is the amount of Acronis Storage space of your subscription

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How do I restore a file?

There are a couple ways to do this. You can open your Acronis Cloud application from your PC or laptop or log in to your Acronis account at https://www.acronis.com.tw/my/index.html and select the "Recover My Data Now" button.
From there, you choose the date and time of the backup you want to access.
Next you select the files or folders to be recovered.
Then you select the location on the PC to save the file to. This PC can be the original PC or any other Internet-connected PC.

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How long does it take for me to restore a file?

While Acronis cannot control the Internet or your internet connection, most file restores take just a few seconds.
Can I restore files to a dissimilar machine with Acronis Cloud?
Yes, you can use any Internet-connected PC to access your files. Log in to your Acronis account at https://www.acronis.com.tw/my/index.html and select the "Recover My Data Now" button.

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How do I find a file to recover if I do not know its complete filename?

In the main screen, there is a search function on the top right. You can enter part of the filename and Acronis Cloud will find all saved copies of files whose names match what you typed.

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What if I want to recover a file and I am not sure which version I want?

In the main screen, there is a search function on the top right. You can enter the filename and Acronis Cloud will find all saved copies of files containing the filename. You will see all backed up versions of that file with their associated size and date/time stamp. Select the version you want to restore.

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How do I know how much online backup capacity I have left?

In the main screen, you will see the "free space" text and underneath that line you can read how much available, unused capacity you have.

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My backup did not run as scheduled. What happened?

Check to see if there is a yellow triangle with an exclamation point to the right of the Next Backed Scheduled Date and Time. If this appears, you need to add your Windows name and password credentials to your PC.
Acronis Cloud will not run without these settings configured.

To set your Windows credentials:

  • Open control panel of your PC
  • Select Users account,
  • Choose your current user and set the password for it.
  • You may need to reboot your PC.

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A yellow triangle appears next to be Backup Scheduler. What does this mean?

If this appears, you need to add your Windows name and password credentials to your PC. Acronis Cloud will not run without these settings configured.

To set your Windows credentials:

  • Open control panel of your PC
  • Select Users account,
  • Choose your current user and set the password for it.
  • You may need to reboot your PC.

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Can I use my PC or laptop during the backup?

Yes, Acronis Cloud can run at the same time as other applications without impacting system performance. The service is pre-configured to run at a low Windows Priority setting, meaning your other applications get priority for CPU and system resources. This setting can be adjusted if you choose.
Most users configure their backup schedule to execute when they are not using their machines, eliminating any performance concerns.

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Will Acronis Cloud impact my Internet connection bandwidth?

While Acronis Cloud necessarily must use up some network bandwidth during data transmission, you can easily limit its allocated bandwidth to minimize the impact on your other applications during the backup process. In the "Options" tab, select "Settings" and then "Storage Connection Speed" to set this limit. You can also click on the "Suspend" button in the backup window to pause a backup. When you press "Resume", the backup will continue from the point that the backup was suspended.
Most users configure their backup schedule to happen when they are not using their machines, eliminating any performance concerns.

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How do I know if a backup has been completed?

There are a couple ways.
First, the service will tell you that it completed its backup and provide a date/time stamp.
Second, on the bottom of the main screen of the service, there is a rolling bar of dates. Each completed backup for a specific date will have its timestamp.

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What happens if my Internet connection is lost during a backup?

Acronis Cloud will try to reconnect in the event the connection is lost. When the connection is re-established, the backup process will continue from the point of the disruption. Users can set the number of connection attempts and the time intervals between attempts in the "Options" tab, then select "Settings" and then "Connection Attempts".

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What if I need to shut down my PC during a backup?

Acronis Cloud has a "Suspend" button that is visible on its window during the backup process. You may press the "Suspend" button to pause a backup.

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Do I need technical knowledge to install Acronis Cloud?

No, anyone can do it.

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How long does it take to install and configure Acronis Cloud?

In normal circumstances, this simple process only takes a few minutes and does not require computer expertise.

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Can I backup external, mapped or networked drives with Acronis Cloud?

No, Acronis only backs up your internal hard drive.

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How do I add additional PCs to my backup service?

Logon to the online backup service.
Register a computer by selecting new computer, then type in the computer name.

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What happens if I do not renew my subscription?

Acronis will provide you warnings that your service is about to expire. If you choose not to renew your service, you will not be able to back up your data. You will have 30 days after the service expiration to recover your data. After that 30 days, your data will be destroyed.

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How does Acronis ensure the privacy of my data and files?

Acronis uses government approved AES-256 encryption to protect your data. Your files are encrypted before they are transferred to our secure, remote location. Using your self-created encryption key, only you can access your information.
This encryption is an addition to the traditional login and password protection scheme.

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How do I set my encryption key?

Encryption keys provide data protection so that only you can access your files. You only have one chance to set your encryption key and that is when you first register a PC to the Acronis Cloud service. You will be given the option to enter your personal encryption key. This key is then used in all of your backups. Acronis has no ability to recover your encryption, please do not lose it.

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I forgot my encryption key. What can I do?

Acronis has no access to your encryption key or ability to recover it. You must start over with the backups for that PC. Delete your PC from the Acronis Cloud service. Restart your computer. Log in to the Acronis Cloud service and enter your new encryption key. You will be required to perform the initial back up again from the beginning.

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Where do I go to purchase Acronis Cloud? How much does it cost?

Acronis Cloud can be purchased on the Acronis website at: http://www.acronis.com.tw/homecomputing/products/online-backup/ and the selecting "Add to Cart".
The service costs US$49.99 / year or US$4.99 /month.

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Can I try Acronis Cloud before I purchase it?

Yes, please visit http://www.acronis.com.tw/homecomputing/products/online-backup/ and select the "Download Free Trial" to evaluate a 30 -day trial version which allows you to protect 250 GB of your data.

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Is the registration of my product mandatory?

Yes, Acronis Cloud requires an email and password. You can register your product or create an account at https://www.acronis.com.tw/my/index.html

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What customer support is available?

Acronis Cloud customers receive free email and chat support as part of their subscription service. Customers also have access to the Acronis knowledge base on our website at: http://kb.acronis.com/
Additionally, customers can pay US$20.00 per incident to speak with an Acronis customer service representative.

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How do I contact support?

Visit the URL: http://www.acronis.com.tw/support/

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Can you tell me approximately how long I’ll have to wait for an initial response?

Response times vary with each program. Most customers receive a response within 24 hours.

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How can I provide feedback about my support experience?

By going to http://www.acronis.com.tw/support/, you can find a link to support experience feedback.

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What is Acronis® True Image Plus Pack® ?

Acronis True Image Plus Pack is an add-on for advanced users who need to perform data migration. It brings the ability to restore files and applications – or an entire system – to dissimilar hardware. And it supports dynamic disks as well as Microsoft Windows Preinstallation Environments (WinPE). Plus Pack add-on integrates seamlessly within True Image 2014 standalone version, so you benefit from the same intuitive interface and ease of use.

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What are the main features of Acronis True Image Plus Pack?

Acronis True Image Plus Pack is an add-on for advanced users who need to perform data migration. It brings the ability to restore files and applications – or an entire system – to dissimilar hardware. And it supports dynamic disks as well as Microsoft Windows Preinstallation Environments (WinPE). Plus Pack add-on integrates seamlessly within True Image 2014 standalone version, so you benefit from the same intuitive interface and ease of use.

  • Ability to Restore to Dissimilar Hardware - Whatever the make, model or installed components of your new computer are, Plus Pack restores everything back to its proper form.
  • Dynamic Disk Support - Back up and restore dynamic volumes with ease, taking full advantage of dynamic-disk capabilities.
  • -Microsoft Windows Preinstallation Environment (WinPE) Support - Speed up your recovery process with fast and easy integration of the latest Microsoft drivers, customized scripts, applications and plug-ins to your rescue or boot media.

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What operating systems does Acronis Plus Pack support?
  • Windows 8
  • Windows 7 all Editions (x32/x64)
  • Windows Vista all Editions(x32/x64 SP2)
  • -Windows XP (x32 SP3/x64 SP2)
  • Windows XP Professional(x32 SP3/x64 SP2)

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Supported File Systems
  • FAT16/32, NTFS
  • Raw Images support

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Supported storage Media
  • Hard Disk Drives
  • Networked Storage Devices
  • FTP servers
  • CD-R/RW, DVD-R/RW, DVD+R/RW, BD-R (NEW! Blu-ray)
  • -PATA (IDE), SATA, SCSI, SAS (NEW), IEEE1394 (FireWire), USB 1/2.0 drives

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What are the minimum system requirements?
  • Pentium Processor 1 GHz or faster
  • 512 MB RAM
  • CD-RW/DVD-RW drive for bootable media creation
  • -Using Acronis Nonstop Backup requires at least 1 GB RAM
  • -Mouse or other pointing device (recommended)
  • High speed internet connection (for use with Acronis Cloud)

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How many PC's can benefit from one Acronis True Image Plus Pack add-on?

You are allowed to install and use Acronis True Image Plus Pack on one PC where True Image 2014 is already installed.

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How much does it cost?
Full VersionUS$49.99/license
Product UpgradeUS$29.99

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Can I try Acronis True Image Plus Pack before I purchase it?

No, Plus Pack is an add-on and it does not have a trial version.

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